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FAQs

Modern Merch

How did we get our start?

Born in 2020 during the heart of the pandemic, Modern Merch in Austin, Texas, quickly became a haven for adults, kids, and families seeking a creative escape. As a proud woman-owned business, we are dedicated to fostering a love for creativity and community. Our arts and crafts kits and jigsaw puzzles provide a perfect blend of fun and relaxation, making them ideal for anyone looking to unwind and express their artistic side. Our thoughtfully designed products are not only a source of enjoyment but also a way to bring people together, creating cherished memories and moments of joy during our busy lives.

What makes us unique?

Our modern twist on your favorite crafts offers a perfect blend of fun, relaxation, and artistic expression. We are more than just a brand; we strive to be a beacon of positivity and creativity in your life. In an ever-busy world, we believe that taking time to create something with your hands can be incredibly therapeutic. Our products are designed not just to inspire your artistic side but also to provide a calming and enjoyable experience. We aim to remind you that even in tough times, the simple act of creating together can bring peace, joy, and a sense of community. Whether you're a seasoned crafter or just starting out, our unique approach ensures that there's something for everyone to enjoy and cherish.

Ordering

How long does it take to complete a diamond art canvas?

A single mini design takes 1-2 hours.

A larger diamond painting kit can take between 10 to 40 hours depending on the skill level.

Problem with Your Order?

Kindly send us an email to info@modernmerchus.com and we will resolve your issue promptly. Please include the issue you have encountered and with which product.

Shipping

What is the shipping time?

United States

Standard Free Shipping:  4-8 business days 

How long it takes to ship my order?

Your order will be processed and shipped in 1-2 business days

Returns and Refunds

Return Policy

Our goal is to ensure you absolutely love our products! If for any reason you need to return an order, you have 14 days from the date of receipt to do so. Please note that shipping costs are non-refundable, and return shipping will be your responsibility. To start the return process, just send us an email at info@modernmerchus.com. We're here to help!

Still looking for answers?

Ask us anything! We're here to help.